A practical hybrid programme to improve member retention through better onboarding, staff engagement, and everyday member interactions.
Most clubs understand the importance of retention.
What's often missing is consistency in how it's delivered day to day.
The GGFit Retention Leadership Programme combines pre-learning, an interactive in-house workshop, and practical action planning to help clubs strengthen the behaviours and systems that keep both staff and members engaged.
Designed for health clubs, gyms, and leisure operators, the programme focuses on practical implementation - not theory alone.
What's Included
Retention Essentials E-Learning
A short pre-learning course to create shared understanding before the workshop.
In-House Retention Leadership Workshop
A practical, interactive session focused on:
- onboarding
- staff behaviours
- member engagement
- leadership consistency
- retention culture
90-Day Retention Action Plan
Delegates leave with clear priorities and practical next steps.
Optional Follow-Up Session
Designed to maintain momentum and support implementation.
Outcomes
Clubs completing the programme will typically:
- improve onboarding consistency
- strengthen staff confidence and engagement
- increase meaningful member interactions
- identify early disengagement risks
- create clearer retention accountability
Ideal for: Club Managers, Duty Managers, Front of house teams, Coaches and instructors, Multi-site operational teams.
Price: From £1,495 + VAT.
Contact us to find out more.
