|
Local Authority – Haringey
Scope: Budget Competition, Increase Member Retention
Role: Interaction Coaching, Club 2.0, Contact Manager Impementation, XN-Wellness link
Results: £68,000 retention improvement (DDs), 10x ROI
Read Haringey Case Study
Trust – The LC (Swansea)
Scope: Club 2.0 Interaction Coaching and Systems Training
Role: Integration of Club 2.0 Aspiration Finder, Plus2-Wellness link, Staff Coaching
Results: Over 1,000 members on Club 2.0, weekly visits doubled, Drop Out Risk reduced
Read LC Case Study
Local Authority – One Leisure (Huntingdonshire District Council)
Scope: System Implementation and Training
Role: Contact Manager configuration, management and staff training
Results: Significant increases in first month visits, active members and programme reviews
Read One Leisure Case Study
Trust – Valley Leisure
Scope: Independent system review
Role: Interviews, data analysis and presentation of results
Results: More member interaction leading to 20% retention improvements in only 6 months
Read Valley Leisure Case Study
Private club – Odyssey Knebworth
Scope: Independent system review
Role: Interviews, surveys and presentation of results
Results: Active member growth and reduction of Drop-Out-Risk
Read Odyssey Knebworth Case Study
Trust – Stevenage Leisure Limited
Scope: Independent data analysis
Role: Interviews, surveys and presentation of results
Results: Improved member retention and length of membership with Contact Manager
Read Stevenage Leisure Limited Case Study
Private/Chain Specialist Organisations – Core Exercise Clinics
Scope: Review systems and processes and suggest improvements
Role: System Guidance, Staff Mentoring, biometric data recording
Results: Improved retention through trainer efficiencies, increased sales from mentoring
Read Core Exercise Clinics Case Study
Private club
Scope: Review member data; adjust focus from sales to retention
Role: System Guidance, Retention Policy, Member Retention
Results: Improved retention. More management focus on retention
Trust – Enfield Leisure Centres
Scope: Assess system value; make recommendation to improve usage
Role: System Guidance, Training, Retention Policy
Results: Improved retention & member conversion, better staff morale
Local Authority
Scope: Review member data, identify issues, suggest improvements
Role: Staff Mentoring, System Guidance, facilitation to prioritise focus areas, team coaching
Results: Improved staff attrition & morale
Supplier
Scope: Design technical monitoring dashboards
Role: Research and design of graphical displays, gauges, reports, Key Performance Indicators, etc
Results: Business value-add to system, improved understanding of data
Partnership
Scope: Assist with data extract between systems
Role: Facilitate relationships between two suppliers and customer
Results: Solution delivered on-time. Understanding of roles and responsibilities |
